Case studies

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Case studies

Analysis of Info. Dashboard - Melar S.A.

Buenos Aires, September 2019.

Problem:

Melar S.A is an importer of Spices and Foods. When they contacted us they were in the middle of a migration of ERP systems and with the problem of having all their information in a disorderly and not very standardized way. Impossible to profit from the new canned system they had already purchased.

What did we do?

An analysis of all the information of the company was carried out, data from different sources were crossed, product structure was made compatible and finally its management system was fed with valuable information.

Results:

Thanks to the work done, it was possible to have a control of the stock of its products and derivatives in a way that they had not had before. The time to generate reports through dashboards was reduced from up to 5 hours to a matter of seconds.

“I am the owner of a food company with more than 100 employees. I met the Sysmo team in the process of expansion at a time of crisis: failure of the complete database of our management system. Her coupling, understanding of the situation, empathy and professionalism was extraordinary. From the first interview they worked tirelessly to reestablish the situation, adding the Plus of their experience and their human qualities in precise interactions to ensure that everything went as expected. From that moment, we remain in contact for any innovation that we think from systems. They are the partners you need and want to have in a world crossed by technology, and where the value of trust and professionalism makes the difference”

Mariana Budziñski. Director at Melar S.A.

Electronic billing interface - Huawei Argentina

Buenos Aires, September 2019.

Problem:

With the mandatory Electronic Invoice in Argentina for the telecommunications companies sector, the Huawei company was faced with the need to send its receipts electronically to AFIP. Until then they only issued documents that were issued from their management system. Due to central house policies, the existing infrastructure could not be changed or adapted. It was necessary to implement an interface that would allow the normal business operations to continue and comply with the new regulations.

What did we do?

Afterwards, the company’s processes were analyzed, an interface was created that took data from one of the systems and issued the electronic receipts and then fed back to the program with the information returned by the federal administration of public revenue.

Results:

The company did not have to change the system (which was impossible) and was able to adapt to current regulations.

“They help us to respond in a timely manner to the needs of our customers and help us to boost our business. Always committed to us and responding to the changes that we require difference”

Maria Dolores Torres. Senior accounting analyst at Huawei Argentina.

Customer Portal - Hamburg Sud Argentina.

Buenos Aires, September 2019.

Problem:

Hamburg Sud is a company that carries out container transport on ships connecting all the ports of the world. As usually happens in global companies, the centrals do not usually make adaptations for the different regions. The requirement was to be able to provide the client with all the information of their current accounts but without the need to reload all the information. It was required to be able to use the outputs of the central system to be able to have the information in a web portal.

What did we do?

The analysis of the reports, files and all the outputs that could be obtained from the central system was carried out. With this data, automatic procedures were carried out so that this information can be available to customers in real time. A much friendlier interface was created than the one they have been using until now. The system was soon replicated in Uruguay and with the possibility of doing it also in other branches in South America and Europe.

Results:

Such was the success of the tool and the ease of use that little by little it was being used not only by customers but also by the employees themselves, since they had the information in a more accessible and friendly way. Over time, improvements were made not only for customer service but also for all areas of the company.

Mariano Bogado. Senior IT analyst at Hamburg Sud Argentina.

CRM implementation - Grupo JC Consultores

Buenos Aires, September 2019.

Problem:

The JC Consultores Group is a company dedicated to Quality and Business Management consulting. As usual, the dispersion of information and the multiplicity of data sources did not allow him to track his clients successfully.

What did we do?

A customized CRM solution was implemented to keep track of all your contacts. The information was analyzed and accordingly data structures were created.

Results:

In a very short time, the company was able to make use of its databases and successfully track and classify its leads. This allowed him to carry out Digital Marketing campaigns and Save up to 4 times less than what he had been using for this task.

“I have known Sysmo for more than 10 years, where I have been able to observe its growth. Our Consultant has assisted us in various technological issues associated with customer management, implementations associated with our products and we have recommended their services to our customers, who have been extremely satisfied and in most cases have accompanied their growth. It is a pleasure to continue working, day by day, with Sysmo”

Lic. Julián Candermo. Head of GJC.

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